Selling on Amazon? Attracting customers with organic traffic or with advertising doesn't matter at all.
Making sales with excellent customer service really matters in selling on Amazon. How do you do that? Satisfying customers is not that easy however you can follow the tips to excel in your sales.
Wait, before that, we've got a recommendation of a FREE product sourcing tool for you.
How about your products? Products are the key to Amazon's business, so it is really important to know whether it is profitable or not.
To know that, you need to sign-up for Amz Online Arbitrage. Well, Amz Online Arbitrage is a platform where you can find profitable products for deals from various online stores.
Amz Online Arbitrage simply makes the sourcing easy, you just look for profitable products, buy them from the online stores for a lower price and resell them on Amazon.
How are those products profitable? Amz Online Arbitrage provides you the data such as RO1, Net profit, Est. monthly sales, and a lot more to know about the product.
That's good. Let's take a look at the Amazon customer service tips that you never miss out on executing.
WAYS TO IMPROVE THE AMAZON CUSTOMER EXPERIENCE
1. CREATE GREAT PRODUCT PAGES
Think like this, customers visit Amazon, search for the product, and land on your product page. Great, your product title and images may work well.
After landing on your Amazon product page, what makes them purchase? Product Information? Yes, it is.
Based on the specifications, features, variants, size, and a lot more factors that influence them to make that final purchasing decision.
Try to provide product information that customers really need and look for. Go into as much detail as necessary to describe the product, like how to use it, how to care for it, and more.
Images and graphics are also a great way to provide lots of detail. Don't only focus on the keywords, try to focus on the customer needs.
2. MOBILE OPTIMIZATION
Have you considered your customers who are making purchases on mobile? 43% of US online sales will take place on a mobile device.
With more shoppers moving to mobile, Amazon sellers need to ensure their listings and product images are optimized for mobile devices.
3. FOLLOW AMAZON'S RULES
Well, we know that Amazon is a customer-centric platform without any doubt. To provide their customers excellent service they've brought down certain rules for Amazon sellers.
And, following those rules will definitely help you to excel in your customer service.
You need to understand Amazon's rules fully and regulations and make sure your business complies with them.
Those selling policies and rules kept changing, make sure you're updated. There are certain rules to follow with customer reviews, buyer-selling connections, and more.
If you break the rules, you will risk the suspension of your Amazon account.
4. MANAGE YOUR INVENTORY
Plan your inventory ahead, never run out of stock. Amazon customers click your product with the desired purchase.
Think like this, they are attracted by your image and click your product, check for the specification that matches their need, and check that it's out of stock.
Well, that's a loss for you, you've lost a customer, and maybe they'll hesitate to make a purchase from you in the future.
Pre-fulfillment cancels are also held due to running out of inventory. And, this is the performance metric that Amazon looks into to measure your seller account.
5. FULFILLING ORDERS
The final part is the crucial part for an Amazon seller. You need to fulfill your orders on time that is within the expected delivery date.
If you've fulfilled on time it's not the end actually, your customers going to unpack your product.
Make sure the products are properly packed, expecting for a certain period, and receiving the damaged product end up in dissatisfaction for customers.
After, consuming the product, customers are more likely to leave a review. Make sure you respond politely, professionally, and as quickly as possible no matter what the review would be.
CONCLUSION
It's known that you can't satisfy every customer however you can change your dissatisfied customers just with your polite response.
Satisfy your customer and provide excellent customer service with these tips and don't forget to try the Amz Online Arbitrage sourcing list.
For more content and tips about Amazon selling, check out amz blog.