93% of customers are more likely to make repeat purchases with companies that offer excellent customer service.
Excellent customer service is not only measured based on the happy customers but also on the way you handle the dissatisfied customers.
How do you respond to difficult customers on Amazon? Dealing with difficult customers can be difficult, but it doesn’t have to be.
With the right attitude and steps, you can handle those situations much easier and that's why we're here to help you out with the tips.
AMAZON SELLERS!! HAVE YOU CONSIDERED THIS?
Well, what makes them dissatisfied customers? Your products or services? Probably service, but what about your products?
Is it profitable? How do you find that? Rather than complicating let's make that simple. Simply follow the instructions.
Visit Amz Online Arbitrage and sign-up. Well, I know you're wondering why you need to do that.
To make your sourcing easy, save your research time and money. With Amz Online Arbitrage you don't have to analyze thousands of different websites to find product deals.
Amz Online Arbitrage does that for you, you simply need to choose the products and analyze them with the data to know whether it is profitable or not.
After analyzing and finding profitable products, buy them from the respective store for deals within Amz Online Arbitrage.
Sourcing was so easy, right? After sourcing, you can list your products and resell them on Amazon for profit.
That's great. You can save a lot of your time and money too with Amz Online Arbitrage because they provide it for FREE.
Now, it's time to handle the dissatisfied customers.
WAYS TO DEAL WITH DIFFICULT AMAZON CUSTOMERS
1. RESPOND QUICKLY
Think in this way, what state of mind do your dissatisfied Amazon customers would be in when they leave feedback?
Obviously, upset or in anger. Do you think that they'll see your response after leaving the feedback?
Maybe or may not. That's where responding as quickly as possible becomes a game-changer.
If you respond as quickly as a customer leaves feedback, you'll first exceed their expectations and make them calm.
To calm their upset or anger by exceeding their expectations you'll definitely win.
Sounds great? Monitor frequently, and respond as quickly as possible.
2. RESPOND PROFESSIONALLY
You may respond quickly but the words, the tone of voice will impact you greatly and turn them into a satisfied customer.
How you deal with an unhappy Amazon customer greatly influences how they and other potential customers will see your company going forward.
Whatever the words your customer use to describe their problem, you don't react the way they use.
Remember you're representing your brand, be polite, and professional, and apologize, even if the mistake is not on your side.
3. RESPOND PUBLICLY
Deleting the negative feedback will not be a good move, at the same time responding privately.
Responding publicly helps you to take away the opportunity for your potential customers to see the effort you've put to fix the issue.
Even though negative reviews are upsetting, and can sometimes affect your brand reputation, they also provide an opportunity to show just how much you value your customers.
4. DON'T BE A ROBOT
Responding quickly is important, for that probably may have common response templates for every customer.
Whatever you do, don’t use those response templates that you can just copy and paste. Each customer has a different mindset and has different reasons for dissatisfaction.
And, remember you're selling on Amazon and it's an online platform, the connection you create with customers is not like the brick and mortar stores.
Make the interaction more personal by introducing yourself and responding properly to their concerns.
Understand your customer's concerns, there are different situations that make customers leave feedback. They may be angry, impatient, demanding, and so on.
Once you're sure that you understand your client's concerns, be empathetic. Show that you understand why they're upset.
Remember, your customers are buying on Amazon (online) and they've lots and lots of queries because of the visual experience.